Terms and Conditions

By accessing this website, using its features, or submitting a service request, you agree to comply with these Terms and Conditions and our Privacy Policy.

Do not use the website or submit a request if you do not agree with these terms.

The website provides general information about Pocono Diesel Repair and allows users to request diesel repair, roadside assistance, maintenance, diagnostic, electrical, tire, fleet, and related services.

Information presented on the website is provided for general informational and service-request purposes. It is not a diagnosis, repair estimate, service guarantee, or promise that a technician is immediately available.

The website may provide emergency and non-emergency service-request forms. A submitted request may include:

• Your name and contact information.
• Your company or fleet name.
• The truck’s current location.
• The truck’s year, make, model, or unit number.
• Information about a mechanical problem or requested service.
• Whether the truck can move or has a trailer attached.
• Your preferred service date or contact method.
• Additional information provided in the service description.

You agree to provide information that is accurate and reasonably complete to the best of your knowledge.

Submitting a form does not guarantee that Pocono Diesel Repair has accepted the request, dispatched a technician, scheduled service, or agreed to perform repairs.

A service request is not confirmed until Pocono Diesel Repair communicates with you and confirms availability, service details, and any applicable scheduling arrangements.

Pocono Diesel Repair uses an application-generated SMS alert program to notify its owner or other designated and authorized personnel when a service request is submitted through the website.

The program may be identified as the Pocono Diesel Repair Service Request Alert Program.

Messages sent through this program may include:

• Notification that a new service request was submitted.
• The customer’s name and contact information.
• The truck’s reported location.
• The type of repair problem or requested service.
• Truck, trailer, company, or fleet information supplied through the form.
• Other details voluntarily included in the service request.

These messages are operational business alerts. They are not promotional or marketing messages.

Website visitors who submit service requests are not enrolled as recipients of this internal SMS alert program merely by submitting the form.

Text messages generated through the internal alert program are sent only to a mobile number belonging to the business owner or another person authorized to receive Pocono Diesel Repair service-request alerts.

The designated recipient opts in by directly providing or approving the mobile number for use as an internal service-request notification number and agreeing to receive these messages.

Consent applies only to messages from Pocono Diesel Repair concerning internal service-request and operational notifications.

Consent is not sold, rented, transferred, or shared with another business for marketing or promotional messaging.

Pocono Diesel Repair may retain records showing the designated number, the recipient’s authorization, and when or how that authorization was provided.

Message frequency varies based on the number of service requests submitted through the website.

Some periods may have no messages. Other periods may result in multiple messages when multiple service requests are received.

Message and data rates may apply according to the recipient’s mobile service plan. Pocono Diesel Repair is not responsible for charges imposed by a wireless carrier or mobile service provider.

Wireless carriers do not guarantee that every message will be delivered immediately or successfully. Carriers are not liable for delayed or undelivered messages.

How to opt out

A designated SMS recipient may opt out at any time by replying:

STOP

After an opt-out request is processed, the recipient may receive one final confirmation message. No additional messages will be sent to that number unless the recipient later provides new consent.

Opt-out requests expressed through another reasonable method may also be honored.

How to get help

For assistance with the messaging program, reply:

HELP

You may also contact Pocono Diesel Repair by calling (484) 358-1149.

You may not use the website or its forms to:

• Submit false or misleading service requests.
• Impersonate another person, customer, company, or fleet.
• Submit information without authorization from the person or business it concerns.
• Attempt to gain unauthorized access to the website, server, form processor, messaging service, or related systems.
• Introduce malware, malicious code, automated abuse, or harmful material.
• Repeatedly submit requests for the purpose of harassment, disruption, spam, fraud, or misuse.
• Interfere with website security, rate limits, firewalls, validation, or bot-prevention measures.
• Use the website in violation of applicable law.

Pocono Diesel Repair may block, reject, or disregard requests that appear fraudulent, abusive, automated, unlawful, or unrelated to legitimate diesel repair services.

The emergency service-request form is intended to help communicate urgent commercial truck repair needs. It is not an emergency-response system and is not a substitute for police, fire, ambulance, towing, hazardous-material, or other public emergency services.

Call 911 when there is an immediate threat to life, personal safety, public safety, or property.

Do not rely solely on the website form when a truck is creating an immediate road hazard or when a dangerous condition requires emergency assistance.

Website availability, SMS delivery, technician availability, response times, service areas, parts availability, weather conditions, traffic, and other circumstances may affect whether or when service can be provided.

Pocono Diesel Repair uses Twilio to transmit SMS notifications generated when a service request is submitted through the website.

These messages are sent to the business owner or other authorized Pocono Diesel Repair personnel for internal service-request notifications.

Pocono Diesel Repair does not control Twilio’s network availability, delivery times, or service performance. SMS delivery may be delayed, unsuccessful, or unavailable due to circumstances outside the control of Pocono Diesel Repair.

The website and its service-request features are provided on an “as available” basis to the extent permitted by applicable law.

Pocono Diesel Repair does not guarantee that:

• The website will always be uninterrupted or free from technical errors.
• Every submitted service request will be received, transmitted, reviewed, or answered immediately.
• Every SMS alert will be delivered without delay.
• A technician, part, vehicle, or requested service will be available.
• Information submitted by a website user is complete or accurate.

Repair recommendations, pricing, estimates, arrival times, and service availability must be confirmed directly with Pocono Diesel Repair.

To the extent permitted by applicable law, Pocono Diesel Repair will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from:

• Use or inability to use the website.
• A delayed, incomplete, rejected, or failed form submission.
• A delayed, filtered, or undelivered SMS notification.
• Incorrect or incomplete information submitted by a website user.
• Unauthorized or abusive use of the website.
• The availability or performance of a third-party hosting, messaging, network, or security provider.

Nothing in these terms limits liability that cannot lawfully be limited or excluded.

Our collection and use of personal information is described in the Pocono Diesel Repair Privacy Policy.

Mobile information, phone numbers, SMS consent, and opt-in data will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Information may be processed by service providers as necessary to operate the website, protect its systems, deliver internal service-request notifications, and respond to submitted requests.

Pocono Diesel Repair may update these Terms and Conditions when the website, messaging program, services, providers, business practices, or applicable requirements change.

Updated terms will be posted on this page with a revised “Last updated” date.

Changes apply to website activity and service requests occurring after the updated terms are published.