Privacy Policy

We collect information that you voluntarily provide when you submit a service request, contact us, or otherwise communicate with us.

Information you provide may include:

• Your name and phone number.
• Your email address.
• Your company or fleet name.
• The truck’s current location and, when you choose to provide it, latitude and longitude coordinates.
• Truck information, including the year, make, model, and unit number.
• The type of mechanical problem or service being requested.
• Whether the truck can move and whether a trailer is attached.
• Your preferred service date and contact method.
• Any additional information you include in the request description.

Information collected automatically

When you visit the website, our hosting and security providers may automatically process limited technical information, including:

• Your Internet Protocol address.
• Browser and device information.
• Requested pages, request methods, and request timestamps.
• A general geographic region derived from your IP address.
• Security, performance, and diagnostic information associated with requests to the website.

This technical information may be used to deliver the website, prevent abusive activity, troubleshoot problems, and maintain website security.

We may use information collected through the website to:

• Receive and review service requests.
• Contact you about emergency roadside service, scheduled service, repairs, availability, or requested follow-up.
• Understand the vehicle problem and prepare for a service response.
• Send your submitted request to authorized Pocono Diesel Repair personnel.
• Operate, maintain, and improve the website.
• Prevent spam, fraud, abuse, automated submissions, and security threats.
• Maintain appropriate customer and business records.
• Comply with applicable legal, accounting, insurance, and regulatory obligations.
• Protect the rights, safety, property, and operations of our business, customers, and others.

We do not use information submitted through the service request form to automatically enroll you in unrelated advertising or promotional messaging.

We do not sell or rent personal information submitted through this website.

Pocono Diesel Repair uses Twilio to transmit service-request notifications generated when a customer submits a form through the website.

The submitted information may be included in an SMS notification sent to the business owner or other authorized Pocono Diesel Repair personnel so that the service request can be reviewed and responded to.

Twilio processes this information only as necessary to provide the messaging service. Twilio’s handling of information is governed by its own agreements and privacy notice.

You can review the Twilio Privacy Notice.

Mobile information, phone numbers, SMS consent, and opt-in information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may also disclose information when reasonably necessary to comply with applicable law, respond to legal process, investigate fraud or abuse, protect safety, enforce our rights, or complete a business transaction such as a sale, merger, or reorganization.

When you submit a service request, the information may be transmitted through Twilio to notify authorized Pocono Diesel Repair personnel about your request.

By providing a phone number, you authorize us to call or text you regarding the specific service request you submitted. Service-related communications may include questions about:

• Your location.
• The condition of the truck or trailer.
• Service availability.
• Scheduling and arrival information.
• Repair needs or estimates.
• Follow-up service.

Submitting a service request does not automatically subscribe you to recurring promotional or marketing text messages.

Message and data rates charged by your mobile service provider may apply.

The website and its infrastructure providers may use essential cookies, request identifiers, security challenges, or similar technologies when necessary to provide website functionality and security.

These technologies may be used for:

• Website traffic management.
• Firewall protection.
• Bot and spam detection.
• Fraud and abuse prevention.
• Rate limiting.
• Website performance and reliability.

We do not currently use information submitted through the service request form for third-party behavioral advertising.

You may configure your browser to restrict cookies. Blocking cookies or security technologies required by the website may affect certain website functions.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The amount of time information is retained may depend on:

• The nature and status of the service request.
• Whether service was scheduled or performed.
• Customer service and business record needs.
• Security, fraud prevention, or dispute resolution needs.
• Applicable legal, accounting, tax, insurance, or regulatory obligations.

Information may be deleted, anonymized, or securely disposed of when it is no longer reasonably needed.

You may contact us to request that we review, correct, or delete personal information that you previously submitted through the website.

We may need to verify that the request relates to you before reviewing, correcting, or deleting information.

We may retain certain information when reasonably necessary to:

• Complete a requested service.
• Maintain required business records.
• Resolve disputes.
• Prevent fraud or abuse.
• Comply with applicable law.

Providing precise latitude and longitude coordinates is optional. You may enter a written description of the truck’s location instead of using your device’s location feature.

We use reasonable administrative, technical, and organizational safeguards designed to protect information handled through the website.

These safeguards may include:

• Encrypted network connections.
• Server-side form validation.
• Restricted access to submitted requests.
• Firewall and bot protection.
• Rate limiting and spam prevention.
• Environment variables used to protect private service credentials.

No website, transmission method, or storage system can be guaranteed to be completely secure.

You should avoid entering unnecessary sensitive information in the service request description.

Do not submit Social Security numbers, payment card numbers, account passwords, medical information, or other unrelated sensitive information through the service request form.

The website may contain links to third-party websites or services.

We are not responsible for the content, privacy, security, availability, or data-handling practices of websites and services that we do not own or control.

You should review the privacy policy of a third-party website before providing information through that website.

We may update this Privacy Policy when our website, services, service providers, business practices, or legal obligations change.

An updated version will be posted on this page with a revised “Last updated” date.

The updated policy will apply to website activity and information collected after the revised policy is posted.